Privacy notice
Updated 11 October 2026. This notice explains information used by the Al Noor Optics retail website, operated by Al Noor Lens Manufacturing (شركة مصنع النور للعدسات الطبية والشمسية شركة شخص واحد).
Information used for your order
When you contact us, create an account or place an order, we collect the details you provide, such as your name, email, phone number, delivery and billing addresses, order selections and correspondence. If you order prescription eyewear, we also use the prescription and fitting measurements you submit to prepare that order. Please provide only the information needed for your enquiry or purchase.
How we use and share information
We use customer details to fulfil orders, arrange delivery, process payments and refunds, maintain order records and provide customer support. We do not use customer contact details to send promotions or create advertising audiences.
Information needed to provide these services is handled through our business systems and the service providers involved, such as our website hosting, payment processing and delivery providers. Payment details should be entered only through the secure checkout, never in a contact-form message. We may also retain or disclose records where required by applicable law.
Cookies and website analytics
The website uses cookies for functions such as login, language preferences and the shopping cart. Google Analytics is configured on the site to understand website use and shopping activity. Optional-cookie choices, where shown, control consent settings. You can also manage cookies in your browser; blocking necessary cookies may prevent parts of the site from working. Third-party services linked or embedded on the site, including WhatsApp, Instagram and video players, have their own privacy notices.
Your information and requests
Contact us to request access to, correction of or deletion of your information, or to ask about how it is used. We may need to verify your identity before responding. Order and payment records may need to be retained for accounting, legal obligations or resolving an order issue. Requests are handled subject to applicable requirements.
Contact
Email: info@alnoorlens.com (shared retail and wholesale customer service). Shop phone: +966 13 868 6171. WhatsApp: +966 50 109 1783.
Registered address: Building 3566, Al Amir Faisal Bin Fahd Road, Ad Dawhah Al Janubiyah District, Dhahran 34455, Saudi Arabia. Secondary No. 7277; short address EKMB3566.